CommSoft

Description

Twin Lakes was founded in 1951 and is dedicated to providing technology based products and services to the communities it serves at highly competitive rates. Twin Lakes has approximately 30,000 access lines offering a full range of telephone, broadband, interactive TV, security, and a wide array of managed technology services. More information can be found at www.twlakes.coop .

At CommSoft, we view our customers as partners and integral to the success of our product development process. After all, we don’t deliver cookie-cutter solutions. We try to build our solutions around your needs. Therefore, a big first step in the engagement process is to get to know your business and attain your valuable input into the product roadmap and decisions on future technology. We value our customers’ input and they value our commitment to the product and their future.

Some of the key reasons why we are able to retain our customers are the constant development of the CommSoft software suite and the superior service our customers get from the CommSoft team. For instance, this suite has tremendous scalability and reliability to last for our customers as their needs evolve and the market changes. Our product is built so that an organization that chooses CommSoft will not have to go through the process of a billing software search again.

Today’s communication service extends past closing hours. Meeting the needs of your customers and subscribers—whether they are families, small businesses or otherwise—means providing 24×7 access to web portals that are user-friendly and pain-free.

HTC required a system that would empower them to make significant operational efficiency gains while also giving their CSR’s the ability to provide the superior care their customers expect. With CommSoft’s billing suite HTC will now have one integrated solution across their entire operational network. Now that CommSoft will be providing all billing and service activation needs HTC can meet the long term financial and operational goals they seek.

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