Common Knowledge Associates, Inc

Description

Nancy has an in-depth understanding of tacit knowledge, that includes 1) how it is developed within each individual's mind and 2) the processes that enable it to move from one mind to another. She is expert at analyzing conversations to discover why the transfer of critical organizational knowledge is blocked or is occurring effectively. She frequently has an ability to ask exactly the right question to untangle the web of confusion in a group conversation. People often say, "I'm so glad you asked that question because I really didn't understand what was happening." Nancy's training and underlying theoretical framework draws heavily on the work of Argyris, Schon, and Weick. These theorist hold conversation as the key to organizational learning. Nancy's expertise is in diagnosing, designing and facilitating conversations that create learning. Nancy is a prolific writer with eight books and over 50 articles on the topic of knowledge transfer and organization learning (see Resources to download some of her articles and the Book Store for her books). Nancy often works as an external member of an internal team or task force that is charged with developing a knowledge transfer system within the organization. In that role she is able to bring to her clients innovative ideas from across a wide range of industries.

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