Communication Strategy

Description

Communication Strategy Consultants assists its clients initially by participating in an analysis of developmental needs in the face of organization objectives and performance standards. Our intention is to assist you in positively effecting business results through training and developing your people and shifting the organizational climate and culture when appropriate. We perceive organizational development, customer service excellence development and call center analysis as part of a system to accomplish goals and a process rather than an activity. Our consultant then recommends a solution drawing on an extensive array of interventions, training programs and instructional materials. We design and conduct Management and Staff training programs tailored to client needs and provide ongoing Executive Coaching when appropriate so that behavior alters and organizational effectiveness improves. We also provide, and tailor, off-the-shelf programs in over twenty competency areas: - Management and Leadership - Time & Results Management - Listening Skills - Presentations That Work - Customer Service Excellence , Call Center Operations, CSR Training and Call Center Analysis - Team Learning and Teambuilding - Sevice Recovery - Employee Involvement Idea Campaigns - Sales - Train The Trainer - New Employee Orientation - Emotional Intelligence - Meeting Management All of the traiing programs we offer can be presented in formats developed for specific industries...

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