Compass Management

Description

A claim against a carrier is a legal demand for the payment of money arising from the breach of the contract of carriage (usually the air waybill or bill of lading). Therefore, the rules governing the filing of claims are founded in law and must be followed strictly. Claims are also governed by government regulations, whether intrastate or interstate commerce is involved. If an international movement is involved, the claim may also be governed by international treaties. Claims rules will be found either in carriers' tariffs or in their bills of lading, or both. Court decisions interpret these regulations, laws and tariffs, and determine the rights and obligations of the parties. If a claim shipment was governed by a contract, the terms of that agreement will govern the carrier's liability. Often contracts will adopt common carrier tariff rules, as described herein.

The following information is designed to provide consumer claimants with a general overview of the claims process in regard to consumer household goods ground transport claims. Please review the information contained on this page and contact your designated claims administrator for more information. We take special care to handle any consumer household goods loss or damage claim submitted to our office for processing by the carrier. Unlike commercial claims, consumer claims usually involve damage or loss to sentimental personal property. Unfortunately, there are times where no amount of compensation can make an individual consumer whole after loss or damage to an important family heirloom. Our team of claims administrators will do their best to process the claim in a timely and satisfactory manner. NOTE: Our claims administrators are required to process all claims in accordance with the limitation of liability valuation and/or insurance coverage option purchased by the consumer.

Products & services

Similar companies nearby