Computechri

Description

In any situation where brand name equpment requires warranty service, the manufacturer of the equipment is responsible for honoring their warranty policy. CompuTech may aide in working with the customer to receive warranty service, but CompuTech is not responsible.

We provide archives and history of all your current and past support requests complete with responses.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

With any piece of equipment, the warranty applices only to the actual hardware of the equipment,. Software issues are not covered by the warranty. Areas not covered included but not limited to: Any software issue, viruses, data corruption and data loss. Users are responsible for backing up their data. For instance,if a hard drive we're to fail, we would replace the hard drive free of charge but we cannot offer compensation for lost data if the user was not backing the data up. Whereever possible, contact the manufacturer of the software for support.

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