Condado Group Inc

Website Links

Description

With over 20 years of customer relationship management and contact center industry experience, Mr. Pusateri sets the strategic direction for the firm, leading the consulting team in providing management consulting services which have delivered measurable results for his clients. He has delivered highly successful projects at major corporations in many industries including hospitality, consumer business, telecommunications, financial services, manufacturing and non-profit associations.

Jeff’s twenty years of experience includes more than eighteen years in the telecommunications industry in a variety of strategic, operational, and staff functional areas. His broad functional experience makes him skilled in organizational assessment, problem identification, and practical improvement especially in complex interdepartmental processes. He has direct experience in customer experience strategy, process analysis, customer care operations, marketing planning and communications, organizational design and effectiveness, and human capital performance management.

Mr. Winit brings over thirty years of experience directing, as well as consulting, to large customer service, reservations, telemarketing, and financial services contact centers. He specializes in helping companies ensure that their contact centers are operating efficiently, cost effectively and are optimizing the customer experience. As a veteran contact center executive, he has led these types of assessment efforts extensively during his career. Mr. Winit has experience in the design and layout of these centers, along with a successful track record in preventative labor relations.

Prior to his work with Condado Group, Inc., Jeff was Vice President of Consulting Services with TMNG Global, a leading management consulting firm to the telecom, media, and content industries. At TMNG, Jeff was responsible for the implementation and coordination of a customer care practice, and a primary contributor and developer of organizational effectiveness consulting programs. During his tenure with a national telecommunications firm, Jeff held positions of increasing responsibility leading groups and departments for over 15 years.

Our mission is to partner with our clients to design, develop and measurably enhance their marketing, sales, and customer service capabilities in the most cost-effective manner. We are committed to only providing consulting services that deliver value to our clients.

Fact sheet

Products & services

Similar companies nearby