Consumer Sales Solutions LLC

Description

CSS has one of the well versed management teams in the industry and understands the critical role contact centers play in our clients business. Because their job is to satisfy your customers, it's essential to get it right. Our stringent hiring practices and extensive training programs ensure the person representing your company is someone who will facilitate for your customers' every step.

If you are an energy company seeking to acquire new customers, CSS has the flexible capabilities to meet your needs, and the industry-specific expertise to design a solution that's optimized for your business. We read the same energy trade magazines you read. We analyze your competitive landscape. We believe it's our business to know your business and have the expertise and protocols in place that can support your demand for growth.

CSS provides leading edge telemarketing services for many energy companies throughout the USA, and now globally. CSS has fast become the leader in its field and has a proven track record of success spanning 9 years. We provide our clients with proven expertise in deregulated energy sales. We have successfully worked in every major deregulated utility market in the country, helping our clients build large profitable energy pools. We do so much more than telemarketing.

In addition to outbound sales, we offer a menu of extensive inbound back office services. We provide high quality customer service, such as handling billing question support. The back office services can be made available for a few hours a day, all day or all week. This option provides our clients more flexibility in their budgeting concerns.

Combining minute-by-minute management strategy with state of the art equipment, CSS is able to monitor every detail of activity as it occurs, instantaneously adjusting as needed to obtain optimum results. Our strong Customer Service Department and Correction Department collaborate with Quality Control to ensure that more than 95% of our customer acquisitions "stick", with record-breaking lows in the area of cancellations. Smooth interfaces with Third-Party Verification systems and flexibility with EDI data transfer requirements are also greatly appreciated by our clients.

Products & services

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