Contact Center Professionals, Inc.

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Description

CCP was founded by Martin Prunty, an internationally recognized speaker, writer and call center consultant with over three (3) decades of experience. Recognizing the complexities of the call center environment, CCP was formed to provide clients with a completely unbiased resource capable of improving the performance of customer service and support organizations while reducing or controlling spiraling costs.CCP offers a complete array of call center and contact center consulting services including the design and implementation of new call centers; development of web-enabled customer contract centers; outsourcing analysis; technology solutions; business process reengineering (BPR); performance optimization; benchmarking; site selections; call center consolidation; quality improvement and training.CCP leverages its experience as an industry leader to the advantage of its clients. Over the years, we've developed a highly successful process for making recommendations that bring our client's the highest possible return on their investment. Our project methodology recognizes the complexities of the contact center environment and incorporates a "holistic" approach to our projects, which address people, processes, environment, management, metrics and technology.

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