Contact One Call Center, Inc

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"Contact One always helps us get the job done with courtesy and attention to our needs and the needs of our customers." James Nunn, DVM Suffolk Hills Pet Clinic We're a Tucson-based, family-owned company that has been going strong since 1981. We pride ourselves on our excellent customer service. Our major commitment is to provide all-around services that help our business clients to prosper. Contact One is a frequent winner of major awards for excellence. Our technology is the latest and best, and our agents are simply terrific. Some things just don't change. JUDY WOOD, PRESIDENT In 1981, Judy became the owner of what was then known as A-1 Metro Answering Service. A-1 Metro grew steadily, an array of new services were offered, and in the 1990s the company name was changed to Contact One Call Center. Often recognized by her peers as an industry leader, Judy has been President and served as a Board Member of major trade associations, including ATSI (Association for Teleservices International) and WSTA (Western States Teleservice Association). Judy maintains her full-time presence at Contact One, overseeing company growth and development, quality maintenance, and marketing and sales projects. Organizations with which Judy has been associated include: · The Boys and Girls Club ( www.bgctuc.org ) Board Member · United Way of Southern Arizona ( www.unitedwaytucson.org ) Board Member · The Beacon Group ( www.beacongroup.org ) Board Member · Women At The Top President · Arizona Council On Small Business ( www.governor.state.az.us/sb/ ) Vice-Chair Jeff Wood, Vice President Technical Development Jeff studied Information Technology at Northern Arizona University. He joined Contact One Call Center in 1992 as a programmer, and began working with technical issues and system network maintenance. Currently, Jeff evaluates new technology applications for the company and provides general oversight for programming, reporting, network and system issues. Jeff is also on the Board of Professional Inbound Networks and has served as Board Member for various technology suppliers. Jennifer Hoffman, Director of Human Resources and Customer Service Development Jennifer graduated from Northern Arizona University in 1996 with a major in Liberal Arts and a minor in Spanish and Spanish Culture; she began her career at Contact One a year later. As Director of Human Resources, Jennifer is responsible for employee compliance with company policies and standards. She also works closely with clients and their quarterly reviews to maintain the highest level of customer satisfaction. Jennifer is bilingual. She has been a Board Member and President of the Active 20/30 Club of Southern Arizona. Most recently she was elected to the Board of Big Brothers/Big Sisters of Tucson. Tanya Leyva, Operations Manager Tanya joined Contact One in 1991 following high school graduation. She began as a Customer Service Agent, working part-time while attending the University of Arizona and was soon promoted to Team Leader. After earning her degree from U of A in Education, she decided to stay and make a career with Contact One.

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