Core Care Mac Intosh Support

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27 September 2010 To Any & All Apple Users, I would like to share with you my experience with the Core Care team over the past month. My wife, Rena, is an Interior Designer with a high-end furniture store here is Sacramento. As a service offered to her clients, she makes "house calls" where she measures the rooms the client requests, and then, at home, generates & prints a floor plan she shares with the client. She has been doing this for the past ten plus years and has all of these on her Apple Performa computer. I, on the other hand, have been a PC-IBM type guy since the first hit the market. I would like to add that I have been in the electronics industry since 1979, and am very much tech-savvy. Rena's computer failed to turn on last month. I knew from a similar situation several years ago that its repair would be a challenge since I could not find anyone then to perform the required repair (it was too old), and was forced to find a replacement. Still, I went Googling for a solution, and found Core Care. I brought Rena's inoperative Mac to Casey, Chris et al, and was immediately encouraged by their enthusiasm and can-do attitude. Within a few hours, I received a call from Core Care telling me that the power supply had passed away, and they would start looking for a replacement power supply. The big issue was that Rena wanted to keep using her old program, which would not run on anything new than OS-9. Over the next week, Casey kept me up-to-date on his progress, and offered several options to repairing the poor old Performa. One of these options was to offer me (us) an old but pristine laptop Mac that ran OS-9, and would therefore accommodate her program (Speed Design, using MacDraw). He also spent hours rescuing those old floor plan files off of her failed disc-drive (all for the flat-rate labor fee). When I had a problem finding a printer that would work with the laptop, he again came to the rescue. Rena is now up and running, and we even got the Performa repaired (good as new) as a back up. In my thirty two years in the electronics industry, from technician to teacher to supervisor to service manager, I have never seen such awesome customer service and expertise as provided by the Core Care team. My next computer will not be a PC-IBM but an Apple, to ensure that should something happen that I cannot correct, I will be able to visit my new friends at core Care and be sure that it will be taken care of fast and right the first time. I am not easily impressed, but the level of service at Core Care gave me goose-bumps. Thank-you for being there, Core Care. You and Apple RULE! Sincerely, Larry Robison

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