Creative Solution

Description

Instructional design, curriculum development, and technical writing have been Creative Solution core competencies for more than twelve years. Creative Solution enables its clients to maximize results with employee training and development on any software rollouts and upgrades or any technical writing needs. Creative Solution is experienced with the critical needs of an organization; both large scale customized application rollouts and off-the-shelf software application training. Our technical writers can develop concise hard copy or electronic documentation for: • On-line help systems • Web-based training development • Software reference and end user manuals • Business processes & procedures • Training materials – from leader and participant guides to job aids • Time management and customer service curriculum With every documentation project, our writing and documentation specialists will evaluate the audience, analyze the information involved, and organize to ensure your finished product is of professional quality and user-friendly.

Creative Solution has more than fifteen years of experience providing timely and quality tailored computer skills education for government and industry. Workshops are hands-on, instructor-led, and are provided on-site. Axzo Press or Element K training materials are used for most courses. Workshops can be delivered as half-day or full-day sessions. Instructors average more than ten years of experience teaching and consulting on MS Office software applications.

This workshop will emphasize understanding the importance of effective communication, identifying the importance of interpersonal communication, developing great customer service skills, providing quality customer service, and solving customer service problems.

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