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Send us an E-mail using the address below and let us know how we can help. Privacy Matters 1-2-3 P.O. Box 5152 Des Plaines, IL 60017-5152 (877) 993-6264 membersavings@privacymatters123.com 24 Protect P.O. Box 5152 Des Plaines, IL 60017-5152 (888) 999-0562 membershipservices@24Protect123.com Termination of Membership You may terminate your membership at any time by calling us at the toll-free number listed on your membership card or the program website or by notifying us in writing at Member Savings, P.O. Box 5152, Des Plaines, IL 60017-5152. Your cancellation will be effectively promptly upon the receipt of your cancellation request. Upon cancellation, depending upon the terms you agreed to, a) under the single payment plan, you will receive either a prorated or full refund of the paid membership fee for the then-current year; b) under the installment payment plan, you will either received a prorated or a full refund of the paid membership fee for the then-current year; c) under the monthly payment plan, you will not owe any further membership fees and will not be entitled to a refund of past fees charged to your account; and d) under certain other payment plans, you will not owe any further membership fees and will not be entitled to a refund of past fees charged to your account. Depending upon the terms you agreed to, any enrollment, processing and/or trial period fees may not be refundable. Any other fees or charges incurred in connection with the program (including bank or overdraft charges) are your responsibility. We will terminate your membership if it is not used in accordance with this agreement or has not been properly enrolled through an authorized marketing or advertising partner. Inc such cases, we reserve the right to: (1) not refund membership fees paid by you; (2) not fulfill any pending benefit orders; and (3) not process any credits for gift cards or certificates purchased up to one month prior to cancellation of the membership by us. We reserve the right to terminate your membership at any time for any other reason provided that we make any refund due to you based upon the terms of your enrollment. A member is prohibited from re-enrolling in the program for at least twelve (12) months from cancellation.

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