Cristy Jones Insurance Services

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There are two important factors that have helped shape my business philosophy and the formation of Cristy Jones Insurance Services: I have worked in the Employee Benefits insurance field my entire working career, both on the insurance company side of the business, and on the broker side of the business. This combination of work experience has given me the background and expertise of knowing how to work with insurance company personnel and maneuver through the maze of the Employee Benefits world. -Desire to Deliver Exceptional Service: It has always been in my nature to deliver excellent service and go beyond what my clients expect of me. While working for my previous employers, I was being directed to “write new business and pass the account I had just acquired to an account management team”. The corporate focus was to bring in new revenue and watch the overhead costs. Too often, corporate objectives were not in the best interest of my clients, and went against my strong desire “to be there” for my clients. I began to realize that if I wanted to hand-hold my clients from beginning to end, and work with their every need, I was going to have to work for myself and be my own boss. So I took a big risk and left corporate America in 2006, and formed Cristy Jones Insurance Services. I enjoy working on a personal level with my clients, being that I am their only contact. Not only do I manage the financial analysis of my client’s employee benefits program annually, I also help them with the routine day to day maintenance tasks, such as billing problems, provider issues, and claims resolution. I provide my contact information to employees, so they can contact me directly about their questions and concerns. Because I have the in depth knowledge of my client’s entire employee benefit program, I am able to resolve problems efficiently. This also allows me to see trends that may be occurring with a particular plan or training issue, so this can be addressed and fixed quickly. I love it when my clients say, “You rock!”, or “You’re the best!” Just the other day, an employee emailed me and said, “Woo hoo! Thank you, Cristy. Where do I send the flowers?” He was thanking me for fixing an unexplainable bill he received from Kaiser for medical services for his son. I had called Kaiser and straightened out an eligibility error and the problem was quickly resolved. This employee’s excitement and gratitude gave me genuine satisfaction that I could help him resolve a claim problem and restore his good feeling about his healthcare plan. My responsive service allowed the employee to get back to his teaching job, and at the same time, it freed up the Director of Operations so she could do the many other aspects of her job. Insurance is complicated - if you’re not an expert in the field. Let me provide the knowledge and expertise to help you with your Employee Benefits Plan. I promise you’ll receive my personalized one-on-one attention, clear answers to complex questions, and someone you can always count on to deliver exceptional customer service.

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