Current Technologies Computer Learning Center

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With Current Technologies CLC's Business Service , we can send one of our highly skilled certified professional trainers to your office to provide your staff with onsite training with our top notch portable labs. Current Technologies CLC has convenient day or night schedules in our Portage facility to fit your needs.

Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.

You will practice skills and apply principles for providing customer service remotely, via telephone and the web.

This course is a new 5-day ILT class designed to provide students with the necessary knowledge and skills to implement various Cisco Video endpoints in converged Cisco video infrastructures. Cisco business video solutions has four major Cisco Medianet application components: - Unified Communication and Collaboration - TelePresence - Digital Media Suite (DMS) - Video Surveillance. Part 1 is designed to provide students with the necessary knowledge to describe characteristics of video solutions and assess the requirements for a successful implementation of a video solution.

You will practice skills and apply principles for providing face-to-face customer service to customers with technical issues.

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