Custom Carpet Centers

Description

Our areas of expertise include carpeting, vinyl flooring, laminate flooring, VCT (vinyl composition tile), ceramic tile and hardwood. For over 35 years, we have continued to maintain a strict policy that we will never sell seconds or off goods to any of our customers.

We have also developed a quick response customer service team concept, known as "Room Service" that continually monitors and responds to customer issues. Custom Carpet Centers does nightly follow up phone calls to its recently installed customers and does an additional quarterly mailing to a large percentage of our customer base, which has consistently resulted in over 97% of our customers responding that they would recommend Custom Carpet Centers to a friend.

Our business started in 1965 in Orchard Park,NY, founded by Joseph McDonnell. Mr. McDonnell began with no showroom and carried samples in the back of his station wagon. The garage at his home served as the young company's first warehouse/storage facility.

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