Customer Operations Performance Center, Inc.

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Headquartered in the Buffalo, New York (NY) suburb of Amherst, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center operations, outsourcing consulting services, call center certification, contact center training and transaction processing services operations. Currently, COPC has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States. In 1995, representatives from various companies, including American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola, Novell, and Xerox, volunteered to join a work team concerned about the performance and service quality provided by third party Customer Service Providers (CSPs). The result was Customer Operations Performance Center Inc. (COPC). Since its inception, COPC has set the call center standard for clients worldwide. Several hundred contact centers in 30 countries are using the COPC-2000 Standard to improve performance,...

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