Customer Service Review Inc

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Established in 1990, Customer Service Review, Inc. (CSR Inc.) was created with a single vision: to improve the effectiveness of customer service and sales organizations. Specializing in front-line monitoring and training, we offer an in-depth review of your organization's front-line performance. Once the assessment is complete, we provide the tools to help your front-line employees deliver. The results? Increased sales, improved customer satisfaction, happier employees, and greater customer loyalty. Our proven training and monitoring programs, workshops, and coaching and motivational techniques will help your organization to define performance standards, set goals and continuously monitor progress. No matter what type of customer contact you utilize (telephone, face-to-face, web-based, etc.), CSR Inc. can help you keep your staff current on product knowledge and sales and retention techniques.

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