Customer Traac

Description

We provide flexible solutions to accommodate today's changing automotive marketplace where every customer matters.

Kim has 12 years of experience in the call center industry. A proven leader in staffing, quality control and employee development, she will ensure our agents provide the customer service experience your guests expect and you demand.

CTI has allowed us to focus our attention on our customers. Our sales per repair order have increased, our customer satisfaction scores are high, and we control our own destiny. Don't let your advisors control your traffic. If you manage it with CTI, your repair order counts will increase considerably and you'll see a large increase in email addresses in your database daily. CTI asks every time.

Jim has 29 years of experience in all phases of service department operations. Working as a service advisor, service manager, and finally as a multi-franchise service director, he’s seen it all. A proven CSI and financial performer, his insights will help you get to the next level.

At CTI, LLC - Customer Traac, your business is our only business. We have been serving the retail automotive industry since 1990, providing superior solutions customized to meet your individual needs. CTI offers appointment scheduling with on-demand Help Desk support. Our Help Desk and account reps provide the support to help you reach the full potential of our service offers.

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