D2D Cable.com

Description

Two kinds of people staff inbound call centers; 1) those who believe any attempt to upsell a customer should be avoided because sales and selling have no place in providing good customer service and, 2) good inbound CSRs who know that sales is part of good customer service. Our convenient and effective ACE the Call program guides reluctant salespeople step-by-step into seeing how uncovering and then satisfying customer needs is part and parcel to providing good customer service.

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