DCM

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DCM was founded in 1997 by Phil Miller to provide non-profit arts organizations with an alternative to larger, less personal telemarketing companies and to time consuming in-house management. We offer effective solutions to the diverse challenges facing arts organizations in today's marketplace. Phil Miller, President, is one of the most knowledgeable and experienced telemarketing professionals for non-profit organizations in the country. Since 1985, he has worked in virtually every capacity of telemarketing and telefundraising for the arts, starting as a caller, and working his way up through the ranks. He has been involved in designing and implementing a wide range of telemarketing and telefundraising campaigns for many major non-profits across the country. Phil has a deep, personal commitment to the arts and an extensive knowledge and understanding of how non-profits work. Carolyn Conover, Vice President of External Operations, has worked in telemarketing and telefundraising for the arts for almost 15 years. Formerly a Vice President at MKTG Services, she provided supervision and support for the entire account services staff and for over 50 campaign managers. She has designed successful telemarketing and telefundraising campaigns (including some of the largest campaigns in the country) from the ground up and has been involved in all aspects of marketing and development for arts and social service organizations. Prior positions included Manager of Annual Giving at New York University and Associate Director of Direct Response for Planned Parenthood Federation of America. She is also an active advocate for non-profit causes on her own time. Matt Svigals, Director of Operations, oversees the finance, human resources, and information technology groups from the corporate office. Matt comes to DCM with eleven years in the telecommunications industry. He was instrumental in the success of MetTel, a voice and data carrier, leading its expansion into 48 states from its startup phase. As its Director of Operations for several divisions, Matt managed call centers and numerous telemarketing campaigns. Matt also has a background as an entrepreneur and chef. Pauline Palkovic, Director of Client Services & Senior Account Executive. Since joining DCM in 1999 Pauline has overseen campaigns for many outstanding organizations including New York City Opera, San Francisco Ballet, Los Angeles Opera, Hollywood Bowl, and the New Jersey, Indianapolis, Columbus and Cincinnati Symphony Orchestras. Pauline has extensive experience with arts organizations. Her background includes work in the box office, administrative office, development department and artistic department of various organizations, including the New Jersey Performing Arts Center and the Saratoga International Theatre Institute. Susan Impalla, Account Executive, is a professional dancer with over 18 years of experience in theatre and dance. She served as Marketing Director for Dance New Jersey and Associate Director of Marketing for American Repertory Ballet. Most recently Susan worked as a Development Associate for Film Forum and Marketing Director for Entertainment-Link.com. Susan has done freelance marketing for Terra Firma Dance Theatre and co-created an After-School Arts Program in Elizabethport, NJ. In addition, she worked in television production for 3 years (Live with Regis and Kathie Lee). Angel Francis, Account Executive, is both an experienced arts administrator and accomplished musician. Angel holds a Master

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