DQ Tech - DATAVISTA

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We use the information you provide about yourself to us on the Data Vista, Inc. site (the 'Site') when subscribing only to help answer your inquiries and provide solutions, or for security purposes. We do not share this information with outside parties except to the extent necessary to answer your inquiries and provide solutions or to enforce security.

Rather than absorb your unique needs into a homogeneous service process, solutions-minded Data Vista offers personal service and flexibility with customer-specific programs. We often serve as the single service contact for multi-vendor, multi-platform IT infrastructure. We maintain a world-class computer lab facility to re-create and diagnose problems and to support spare-parts quality. Our lab facility also enables you to test software patches and new hardware product additions without disrupting your business operations.

Data Vista's programs for hardware and OS support put a higher premium on problem resolution. Reliance on Tier 3 support engineers and multi-tier spare-parts logistics anchors our unique value proposition to customers. We believe service quality and uptime are better measures of performance than the number of service calls handled by our customer support center. Quick service response counts only when you connect with a person who can diagnose and fix the problem.

Data Vista warehouses substantial inventory and manages an extremely efficient systems and parts brokerage. We supply and immediately replenish on-site critical spares inventories. We provide additional logistics support programs aligned to your needs and preferences.

Data Vista employs only Tier 3 support engineers—experts with the highest training, manufacturer certifications and experience on your equipment. Our business model eliminates confusing layers of escalation to accelerate issue resolution.

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