Dac Systems

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Description

DAC Systems, Inc., is a 25 year veteran manufacturer of Interactive Voice Response (IVR) systems. DAC Systems designs and manufacturessolutions on an OEM basis ranging in size from 5 to 1000 concurrent users (per telecommunications processor, scalability is unlimited).

In the example scenario above, our strategy would be to provide the IVR as a peripheral to your product. In the same way as you would send data to an email server to transmit email, send data to a text messaging server to send SMS messages, and so forth, you treat the IVR in the same way. You do not need to be concerned with how the telecommunications part is handled. We abstract you from those details.

DAC Systems was founded in 1988 to design, manufacture, and market IVR systems for commercial and government organizations. The systems were custom made for end-customers and were also made on an OEM basis for organizations that resold the systems to their end customers.

Virtually all IVR vendors concentrate on providing a high level of professional services to determine what their customer needs and how they can fulfill their requirements including integrating with the customers particular data environment. The implementation typically takes several months and concludes with putting the system into production so it reduces operating costs in the call center by offloading calls from agents. This is a very different situation than what is needed in an OEM scenario.

Organizations needing IVR on an OEM basis rely on us to provide the knowledge, expertise, and solutions unique to OEM. We have been providing solutions this way for 25 years. If you're looking for OEM, read on!

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