Delta Metrics Inc

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CQI and Performance Enhancement in State Substance Abuse Treatment Systems DeltaMetrics is a national research and consulting organization dedicated to the measurement and improvement of treatment effectiveness in the behavioral health care field. A continuing focus of the organization is the design and implementation of systems and methodologies to measure the outcomes of treatment for a variety of populations, in different types of treatment. Beginning in the late 1990s, DeltaMetrics began advancing this central focus beyond one-time measurement and evaluation. Through its carefully developed understanding of how treatment systems are organized and an appreciation of the important clinical aspects of treatment, it became clear that by using treatment process data, patient demographic and historical data, financial data, outcomes data and other quantitative measurements, DeltaMetrics could assist its clients in establishing programs of Continuous Quality Improvement (CQI) consisting of a series of “Performance Enhancement ” (PE) initiatives. A program of CQI is essentially one that transforms an organization into a learning organization by creating a framework for continuous comparison of experiences against internal and external standards. The CQI Initiative At the core of a CQI strategy is a feedback loop through which empirical data are systematically collected and interpreted so that they specifically suggest or guide the strategic application of PE interventions. After adopting a particular intervention, its effectiveness is evaluated and the strategy refined, leading to additional performance enhancement opportunities. The result is a systematic and continuous process of quality improvement. The major elements of a successful CQI initiative are: 1. Collection of a core set of data elements that can identify and guide PE opportunities in a treatment system. In order to implement CQI, an organization must collect data that enables it to measure performance in terms of items such as

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