Dictronics

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Red Box Red Box offers products for recording, agent quality and performance enhancement, and for incident reconstruction. They are simpler, smarter and genuinely scalable – due mainly to our unique frame-based technology. Everything is highly manageable. You need only one server, saving cost and space. And you can use your own hardware and operating system. We can of course source specialist hardware or provide a customized turnkey solution. All our products are Web-based for ease of use and fast roll-out.

Dictronics has a extensive heritage of supporting customers with business products designed to solve a variety of issues while delivering a strong Return on Your Investment. We provide solutions using products from the leading manufacturers and add to them our own professional services. With many years of experience we know what it takes to successfully integrate these products into your own environment. We listen closely to what is unique about your business and tailor our services so that you will get exactly the right combination of ease of use and productivity improvements.

From the day two airline pilots working in a garage set out to invent a new kind of aviation headset until today, we have considered breakthroughs in audio technology as our daily business. We pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications. The result? Our products are used by everyone from pilots, astronauts, and 911 emergency workers to 100% of the Fortune 100.

At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives.

Every contact center has its own standards and processes, together with expectations of customer representatives and their performance. ‘Quality and performance management’, the process of evaluation, monitoring and review, is valuable in running and improving contact center operations. You can optimize this by consolidating and automating everything in a single, easy-to-use interface with Virtual Observer. In addition, Red Box enables you to gain maximum business value from contact-center call data through advanced outsourced audio analytics.

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