Digital Voice Systems

Description

For over 25 years DVS has been delivering award winning contact center solutions throughout North America. As the leading partner of Interactive Intelligence focused on the CIC platform, DVS has been the first to deploy CIC 4.0, CIC 4.0 Interaction Dialer, CIC 4.0 Interaction Analyzer (speech analytics), first to deploy CIC Interaction Process Automation (IPA), and first to deploy CIC VoIP! Find out why DVS is always in the lead of deploying CIC applications!

DVS provides top-quality consulting services for the contact center. With over twenty years of experience providing solutions in contact center technology, DVS has the expertise to drive your contact center, and enterprise, to efficiency, empowerment, and quality. DVS’s elite team of application developers, engineers, and project managers will bring their many years of experience to business process analysis, call flow design, software configuration and solution deployment.

Deploying a mobile app for your customers can be a painful experience – complex development environments and high costs often present obstacles for your IT organization and your budget. Additionally, connecting your customer service department to your mobile users isn’t occurring because until now there hasn’t been a way to do it simply or cost effectively.

In a CaaS environment, DVS clients benefit from over 25 years of experience in best practices consulting and application development expertise without the worries of day-to-day infrastructure maintenance.

When vendors tell you they provide a unified communications solution, what they really mean is they have an integrated solution. CIC is different. It was built from the ground up on a single platform to provide true unified communications without lots of boxes and integrations. Better still – without all the hardware and professional services costs.

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