Doug Fleener

Description

Doug Fleener is the retail executive whose creative methods for engaging customers helped make the Bose Corporation a worldwide leader in specialty retailing. Doug is the author of the book, The Profitable Retailer: 56 surprisingly simple and effective lessons to boost your sales and profits. As a retail expert Doug has been quoted in Entrepreneur, The Christian Science Monitor, The Washington Post, Shopping Centers Today, Forbes, and numerous other newspapers, magazines, and websites. Doug is a regular columnist for many publications including National Jeweler and Cape Business magazines, and also writes a widely read retail blog Retail Contrarian. Doug is president and managing partner of Dynamic Experiences Group, a nationally known retail and customer experience consultancy company. His audience interactive speaking programs are designed to teach retailers, small and large, how to deliver the kinds of extraordinary shopping experiences that differentiate retailers from their competition. While his style might be casual, Doug's content is rich as he gets audiences thinking differently about the way they approach their business. His insights into customer behavior and employee satisfaction go against the grain of traditional retail practices, much like his taste in shirts.

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