Drm & Associates, Inc.

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Merchandise returns are typically an emotional situation. Legend will make every reasonable effort to accommodate your return requests and attempt to "ease the pain" however, as in any business certain guidelines must apply. End-of-life or non-standard merchandise are not eligible for product returns. Defective products returned incomplete or not returned in the original packaging will be assessed a charge for missing items. Be sure to include all accessories, cables, software and manuals. Items quoted as non-cancelable, non-returnable are only eligible for return if the product is defective. All returns must be made within 30 days from original invoice date and have prior approval from our customer service department. Unfortunately after 30 days, we can no longer accept a product for return even if factory sealed. Returns after 30 days will not be accepted. To obtain an RMA number you may call our customer service department directly at 888-704-0404 or by using our Online RMA form. Please have the following information available: Once approved, we will assign you an RMA number. This number is valid for 15 days, so please return the merchandise promptly. Please review the shipping guidelines before you return the merchandise. Once merchandise has been opened it is considered "used equipment" and therefore cannot be resold by Legend as new. Complicating this issue, each circumstance is unique and therefore must be reviewed on an individual basis. If Legend approves the return request, a re-stocking fee will be based upon the financial burden Legend incurs in repositioning the inventory. Costs incurred are warranty restrictions, manufacturers repackaging, testing, certification fees and all other financial costs related to inventory write-down. ("new to used" or "new to refurbished")

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