Effectivecallcenters

Effectivecallcenters

  • PO BOX 26177
  • Greenville, South Carolina
  • 29616

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Description

In the past, our greatest rewards have been when we can help a business shave costs so that jobs can be saved, or when a manager that has worked with us is promoted for his contributions to the company. We would like to see successes like this at your company. Please give me a call or send me an email, and we ’ll talk about what Abbott Associates can do for you.

Back before the days of DOS and Windows, we pioneered PC training . As computers became a part of our everyday life, we shifted our focus to statistics and analysis training . When we started teaching these classes in 1987, Six Sigma hadn't been invented yet! Then in 1989 we introduced Statistical Process Control for the service industry . At the time, most people still thought SPC was just a manufacturing tool. And in 1992 we were still leading the pack by offering Quality Management classes and coaching , years ahead of the widespread TQM revolution.

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