Empi, Inc.

Description

As a world-wide provider of medical devices based in the United States, DJO designs, manufactures and distributes our products in accordance with Title 21 of the Code of Federal Regulations, Subpart 820, Quality System Regulation of the U.S. Food and Drug Administration. DJO’s Quality Management System is also harmonized with global medical device regulations and internationally recognized quality standards in order to meet or exceed the expectations of our customers and maintain compliance with all applicable regulatory requirements.

As a leading healthcare company, we provide the facilities, resources and people to deliver state-of-the-art medical devices and services that enable people to live life to the fullest while maximizing end-users comfort. We value an open dialogue with our customers to gather insights that guide our innovation and continuous improvement.

Welcome to DJO Customer Care. Our Customer Care Department strives to be the best in the industry. Our Customer Service Representatives are readily available to personally answer questions and meet the needs of our most important asset – our Customers. We are committed to providing the best quality, products, and patient care to create long lasting customer relationships. DJO welcomes new customers and distributors as part of our global family. We look forward to serving you.

At DJO Global, we believe that our powerful brands, comprehensive range of products, extensive distribution network and unwavering focus on quality, innovation and customer service have all contributed to our leading market position. But we believe our strong relationships with the people we serve and eagerness for open dialogue really set us apart.

The supply chain starts with our customer, and reaches back to the origin of finished goods, components, and raw materials. DJO is committed to ensuring our customers receive their products as ordered and on time, so that our factories are optimally utilized and that our suppliers can plan effectively. In that spirit, DJO has an active internal Sales and Operations Planning (S&OP) cycle to ensure more accurate visibility to the demand over time. The S&OP cycle feeds scheduling at the factory and our distribution centers to optimize landed cost to deliver products to our customers.

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