Employee University

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We occasionally hire other companies to provide limited services on our behalf, such as packaging and delivering purchases and other mailings, providing customer service, performing statistical analysis of our services, or providing other essential elements of the site. We will only provide those companies the personal information they need to deliver the product or service. They are required to maintain the confidentiality of that information and are prohibited from using that information for any other purpose.

Beyond Customer Service: Gracious Hospitality the Biltmore Way is your insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellence in customer service. The DVD is more than a simple story; it offers an insightful approach to proven methods of exceptional customer care.

Good News vs. Bad News Email Help your employees master Email Customer Service; an increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the service they receive via email. If your company does not have a comprehensive email training program or even a set of email etiquette guidelines, your customer service reps may be committing dozens of common, yet easy-to-fix errors. These gaffes could be costing you customers and severely tainting your reputation.

Taking a deeper look into our "about us" profile - Employee University evolved from a Human Resources and Information Technology (HRIT Inc.) company. HRIT was founded to help growing businesses manage employees, and employee information. Within the first year of business, the employee training side of the firm demanded more and more attention, and resulted in a separate training-focused division: Employee University.

Customer Service Training Videos; video-based training and development programs for your customer service staff.

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