Envision Computer Solutions, Inc.

Description

This page is designed to help answer some of the more popular questions about our company and our products. If there is an issue that you feel should be addressed here please let us know. Email webmaster@ecspc.biz . Q: Why should I buy from Envision Computer Solutions? A: We strive to provide only the best in customer service both before, during and after the sale. We will work hard to design a system for you that will meet your needs. We will not try to sell you the fastest or the biggest if we think it will provide no benefit to you. Always ask us any questions you may have. No matter how trivial you may think it is we will answer it, promptly and honestly. Unlike the "big boys" you will get personalized one on one service. No long waits on hold and you will get to talk to a person, not an auto attendant phone system! You will always get an answer to your email within 36 hours, excluding holidays and weekends. Customer service is our number one goal. We will go out of our way to make your online experience an enjoyable one. We want to earn your business for life and not for just one purchase. Check out Reseller Ratings to see what past customers have had to say about us. Q: Why do you assemble all PC's and not offer a discount if the customer chooses to assemble? A: When we first started we offered assembly as an option for our customers. Many of our customers decided not to pay the $30.00 for assembly and do so themselves. In a nutshell, between the time spent on the phone and the increase in RMA parts it would have easily paid for us to just test the system in house. That is what we started doing. Our RMA's dramatically decreased and tech support time on the phone also decreased. The money we saved on these two issues has in turn paid for the extra labor to assemble all systems. Q: What is the warranty on your computer systems? This is best explained in our policies page and please refer to it for exact details. All systems come with a one year warranty. An extended warranty of up to three years is available at an extra charge. Remember, that we don't condone over clocking and that any components purchased from us for this purpose are void from our warranties and subject to the manufacturer's warranty.

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