Epic Technologies, LLC

Description

Late yesterday our older IBM server which holds our individual file folders and acts as domain controller and exchange server suddenly quit working. To compound the issue, today is our fiscal year end and with no access to the domain controller, SACS did not recognize any of our users. I called and spoke with Anthony who promised that Ben would be onsite first thing this morning. As promised Ben was onsite at 8am and after working with the IBM server for a moment came to the conclusion that either the power supplies were bad, or the card the power supplies plug into was bad. Knowing that regardless of which hardware was bad, we were looking at next day delivery, I asked Ben to focus on a work-around as it is year-end and I had to have access to SACS. Ben consulted with the techs at SACS and gave us a workable temporary solution for SACS access. Once that was completed he talked with IBM support and they were not giving us any answers we liked, so we called Aaron. Once we discussed the issues at hand with Aaron, he offered to bring 1 of the power supplies from a server (same IBM model) that you have in service at Epic in order for us to try to narrow down the exact hardware problem.

Converting your practice to utilize electronic medical records is a big step forward, but you can’t afford to let it get in your way when it comes to your day-to-day operations. Epic Technologies makes the transition as smooth as possible and can help facilitate the training and support needed to get your practice up and running with comprehensive workflows. Epic Technologies is here to guide your practice through the process of converting, utilizing, and leveraging modern technology to ensure you are providing the best services to your patients as possible.

Epic Technologies is dedicated to keeping your technology investment up and running smoothly so you can focus on your business. You can relax knowing our partnership with your organization means we take your IT personally, and strive to keep your staff productive with the tools they need to drive your business forward. Change the way you think about IT with Epic Technologies.

Based on SIP open standards, Zultys Inc., a Silicon Valley company founded in 2001, manufactures feature-rich VoIP Business Phone Systems that provide affordable Fortune 500 Company-class Unified Communications solutions for the SMB that will boost productivity, enhance operations and cut costs.

Epic's future is brighter than ever. As we continue to aggressively grow our client and revenue base each year, we have remained focused on our strategic plan. Our passion is to help clients realize the benefits of technology by driving revenue, lowering costs, or improving customer service. As we grow across the country, we remain committed to earning the trust of our clients by delivering reliable solutions from credible experts.

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