Evens Time, Inc.

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Description

Proactive attitude needed! We are looking for a candidate that poses a high level of self motivation. The ideal candidate will demonstrate follow through and a willingness to complete tasks with very little supervision. - - - - - - This position has overall responsibility for the installation and support of time and attendance solutions purchased by customers of Evens Time, Incorporated These time and attendance solutions include web-based services and customer-installed software applications plus a variety of data collection devices which integrate with the software application to capture and process employees ’ worked and non-worked time. New account responsibilities include determining customer ’s requirements for time and attendance processing, configuration of the purchased software, as well as installation of the customized computer application on the customer ’s computer and integrated computer network, development of customer implementation procedures, testing and customer training. In addition, this position provides customer support for these time and attendance applications, including troubleshooting customer problems and problem resolution. This position focuses on Time and Attendance software. The candidate will field phone calls, emails and go to customer sites to implement systems sold by our company. The candidate will also be responsible for any trouble shooting a customer requires. We have customers that are billable and non billable. The candidate must possess the aptitude to distinguish between these customers and speak accordingly. The candidate must realize the importance of the “big picture ” and relay that to the customer. Provide technical explanations of application concept and performance to potential customers upon request from sales representative. Review needs analysis provided by ETI sales representative. Collaborate with sales representative if additional information is required to evaluate possible solution recommendations. Develop project timeline and activities. Assume full responsibility of project management to bring the installation to completion, coordinating with other internal departments as needed to complete installation as quickly as possible. Assist customer with the completion of the data gathering survey to determine customer ’s requirements and configuration. Configure the application software and test in house. Import employee file, if available from customer or payroll provider. Coordinate any data exchange issues such as payroll transfer, job cost data transfer, pay codes expected by payroll provider, etc. Coordinate the hardware portion of the system with our service technician if needed. Develop and schedule customer implementation plan. Install software on customer ’s network server and/or computers. Schedule and conduct administrator and user training for the application software. Train customer on day to day operations, routine maintenance, application software features to accomplish customer ’s requirement, including how to generate desired reports and payroll exports. Serve as primary point of contact for assigned accounts.

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