Exigent Technologies LLC

Description

A local cloud services provider takes the time to understand your practice, create a customized cloud solution and help you change it as your practice evolves and grows. They’re a single point of contact for support no matter what application you’re having a problem with. So, instead of trying to determine who to call this time, then getting in a phone queue to talk to someone you’ve never met, you call the one local company you know has already fully documented your environment and will take complete ownership of the problem so your staff can focus on their jobs.

Downtime costs often go beyond just productivity, though. It often halts production, causing delays and restart costs, and it harms your reputation and patient confidence in your practice. How much is that worth? A recent survey by CA found on average, {practices} suffer 14 hours of IT downtime per year.

Good Engineers cost good money; money comes from Managed Services Customers; and MSP’s need customers to provide a predictable revenue stream to cover the cost of qualified engineers almost as badly as customers need for their IT systems to “just work”. Last time I checked, the pool of available, well-qualified engineers that don’t cost any money dried up along with the stream of customers who don’t need their IT systems to run well all the time.

Before choosing an IT services company , or any vendor for that matter, make sure they have significant experience in the healthcare arena. Ask questions and don’t be afraid to push back if you need to and consider alternative options. Ensure your potential IT partner has had their own HIPAA Risk Assessment performed as well as having updated policies and procedures in place. Per Davidson, “ The CE should always provide their own BA Agreement to the Business Associate to ensure that all of the necessary contractual requirements are in place.

Also, a big, multinational IT provider isn’t going to feel much of an impact if you take your practice elsewhere. On the other hand, your business helps a local IT services provider pay their mortgage. Because you’re paying a flat monthly rate, the most important as well as cost-effective thing they can do for their business is to keep your IT running smoothly.

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