FFP Global

Description

FFP Global is a leading outsource business process solution provider specializing in contact center and product fulfillment services. Our service excellence is gained through continual advances in business process technologies. Maintaining three contact centers and two warehouse facilities within the US and China, managing Fortune 100 clients in the Telecommunication industry and Fortune 2000 clients in the direct response, health care, and entertainment industries.Established in 1996 and headquartered in Westborough, Massachusetts, FFP Global is first and foremost an outsourced sales and customer service company. Our business process specialties include inbound / outbound contact center sales and service, customer care, direct marketing support services, and order fulfillment. Our uniqueness is exceptional customer service and flexibility to service our client's needs. We have the technological systems and processes to make our scope of services an integral part of your company operations.Cost efficiency is a driving force in any business. We minimize your distribution and customer service costs through our bi-coastal U.S. contact and distribution facilities. This flexibility decreases your costs while improving your customer's experience. Additionally, FFP Global has expanded into the rapidly expanding Chinese/Asian market by establishing an operation in Shanghai to provide leading edge customer care in those markets.

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