Fairfax Water

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A number of customers have asked about the online fee for online payments. Many consumers don’t know that all credit card companies charge a fee each time card holders use their credit cards. We want to provide customers with the convenience of paying by credit or debit cards, but we believe it is not equitable to pass on the cost of this convenience to all of our customers when only a small number actually use this payment option. The majority of our customers mail in their payments or utilize our free Automatic Recurring Bank Draft option to make their payment. These two payment options do not incur any additional fees or costs for our customers. Requiring customers using the online payment option to absorb the credit card fees is not unusual for water utilities or even the county government. As an example, the two largest neighboring Virginia water systems - Prince William and Loudoun - have similar fees. Fairfax County government also utilizes such direct fees. Despite the challenges, we continue to explore the most cost effective payment systems, balancing customer convenience with costs.

As a non-profit public utility, Fairfax Water is mandated to charge only for the actual cost of providing water service to our customers. We conduct Cost of Service studies to evaluate this cost and look closely at population projections, average per capita water usage, and projected inflation rates. For example, one of the major challenges we face is probably familiar to you - the ever-rising cost for fuel and power.

There is no legal requirement for you to provide any information at our website. However, our website will not work without routing information and the essential technical information. Failure of your browser to provide nonessential technical information will not prevent your use of our website, but may prevent certain features from working. Failure to provide optional information will mean that the particular feature or service associated with that part of the web page will not be available to you.

Fairfax Water would like to provide the following tips to keep in mind: Fairfax Water does not ask customers to provide a social security number.

Optional information enables us to provide services or information tailored more specifically to your needs or to forward your message or inquiry to another entity that is better able to do so. It also helps us plan website improvements.

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