Feedbackplus, Inc

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Feedback Plus Inc., founded in Dallas, Texas in 1971, is a preeminent leader in the mystery shopping industry. Widespread success with Fortune 500, national, and regional companies has earned us recognition in publications such as The Wall Street Journal , Readers Digest , O Magazine , and Good Housekeeping . Our clients include major retailers, restaurants, financial institutions, and manufacturers, as well as many other industries.

We have partnered with Feedback Plus for over 18 years. Using a variety of survey programs during this time we have been able to effectively evaluate the performance of our restaurants. Feedback’s ability to react quickly to requests for change is very important to us in the restaurant industry. They respond immediately and get the job done. This has made them a valuable partner and enjoyable to work with on a daily basis.

“In January of 2003 we began using Feedback Plus as our vendor for customer service mystery shopping. It was extremely beneficial to partner with a vendor that was so passionate about our business and devoted to working with us to provide actionable data for our field locations.

Most retail client guidelines include asking the independent contractor, i.e. the shopper, to make a purchase. Sometimes this purchase is for a small amount and the shopper can keep what he buys. Sometimes he is asked to return this item, again providing invaluable customer service and sales information for the store.

– Our company rarely, if ever, conducts mystery shops involving check cashing or money transfers. We never ask shoppers to send us money. If someone posing as a representative of our company ever contacts you with a check, don’t cash it …it’s almost certainly a scam!

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