Finish Master

Description

With over 10 years’ experience in outsourcing and financial services, Declan is responsible for Client Relationships across Ireland and the UK. Having managed and sold contact centre services across multiple verticals (Energy, Telecoms, Digital TV & Media), Declan has significant experience working as an outsourced partner with some of the largest Financial Services providers in the UK (Bank of America, Aegon Direct Marketing Services, Affinion, Ace Insurance, Lloyds TSB and Aviva) as well as experience working with large mobile telecom businesses (Orange, Vodafone, O2).

Healthcare is a highly emotive subject, and we provide services to minimize anxiety for patients or members who are enquiring about health related products and services, including front line patient support and claims management.

With over 20 years of managing customer relationship solutions, our courteous and professionally trained agents will act as an extension of your brand to manage the needs of your customers.

With 5,000 employees around the globe in 14 locations across nine countries, our multilingual workforce has been managing and developing customer relationships for over 15 years. Our innovative HomeWork agent network provides added flexibility and redundancies for our clients.

Rick has over 20 years of experience in outsourced contact center services. He has served in various senior level management capacities across functional areas of Operations, Client Services and Business Development for mid-size to large scale BPO organizations. He leads the organizational efforts for strategic enhancement and expansion of client relationships. Operationally he started as a phone representative in the fall of 1988 and remains grounded to the appreciation and importance of the front line associates with the continuous development of the staff.

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