Fli Inc

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Clients are likely to welcome telecommuting representatives if they perceive real benefits to their organization. For example, if you are a vendor providing a product or service, your client will be looking for reduced response time. Demonstrate this and your client is likely to accept your telecommuting representative or service person with open arms.

Customer contact personnel are unclear on the organization?s expectations for providing appropriate levels of customer service.

In our experience, the most effective transfer mechanism is to provide clients the ability to call the developers of the product to ask questions or get help.

It takes infrastructure to provide capture, storage, and retrieval capabilities. The commitment of resources to meet this need has been difficult to achieve, especially in organizations that are waiting for concrete "return-on-investment" guarantees.

To develop sales skills , Home Savings contracted with an outside vendor to provide sales training for the development staff; that training was supplemented with actual field sales experience. When some of the existing development staff rotated to other jobs, they were replaced with people having both financial sales experience and training skills.

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