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Garfinkle Executive Coaching
Distance: 8.9 Mi6918 Thornhill Dr,
94611 Oakland -
The Lund Consultants
Distance: 13.6 Mi840 Hinckley Rd Ste 123
94010 Burlingame -
Innovationsfee
Distance: 62.7 Mi3230 Scriver St
95062 Santa Cruz -
Awad & Company
Distance: 345.2 Mi2337 W Silver Lake Dr
90039 Los Angeles
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Description
Fruitful’s services are geared to help you view your business through your customers’ eyes. We’ll help you understand customer expectations and needs, align your CSR strategy through the entire customer experience, engage your stakeholders, and provide ongoing measurement of your reputation so that you can course-correct as needed.
A recent IBM study* revealed that 75% of businesses don’t understand their customers’ CSR expectations. We can remedy that. We’ll quantify employee and customer expectations as well as the believability gaps you’ll need to close to bring your business into alignment. We can also suggest options including M&A or partnerships to borrow credibility in areas where you’re weak.
Your customers touch your business across a wide spectrum of departments including marketing, sales, product experience, customer service and billing. Fruitful can identify the critical interactions that influence purchase and loyalty, and help you define ways to ensure they experience your values in those interactions.