GTI

Description

About Us Formed in 1992 as a full service customer care solutions provider, GTI quickly established a reputation as a tightly managed, flexible and responsive service provider in the customer care industry. In 1996 GTI became one of the first providers of government mandated third party quality assurance services for the telecommunications industry. Since then, GTI has verified over 7 million transactions for various long distance providers and twice chosen as GTE's vendor of the year in the call center services category. Over the last ten years, numerous clients have realized the benefits of using GTI for outsourced customer care solutions. Campaign Management Team - Responsible for overall development and management of the campaign. Primary operational point of contact. -IT Coordinator - Responsible for coordination of all reporting, data capture and transmission. Primary technical point of contact. -Developer - Responsible for programming all campaign applications. -Data Analyst - Responsible for all data audits and analysis. -Telecom Coordinator - Responsible for all telephony related issues. -Human Resources - Determines staffing, screening requirements, and assigns personnel. -Trainer - Responsible for all personnel training, development, and coaching. -Supervisor - Responsible for all line activity and coaching. -Quality Control - Responsible for all quality assessments and coaching.

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