Global Mentoring Solutions

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Description

GMS gives your customers instant access to expert support. We handle their questions on how to make the best use of your products. No question is too trivial and all requests get handled immediately. Our objective is to eliminate any frustration or disappointment your customers may otherwise experience with your product.

GMS service delivery and technical support resources are 100% North American. For over a decade it has been our privilege to deliver private-labeled, outsourced trouble-shooting, how-to and coaching support to hundreds of thousands of end users on behalf of our partner customers. In each case we provide immediate response via phone or Internet chat to ensure a positive experience for users of our customers' products. We have a rigorous quality assurance program, boast the most demanding SLA targets in the industry, and perennially earn superior customer satisfaction ratings.

Dollars spent significant – Return to BSP negative. “It’s the nature of the business – it’s a necessary cost” – NOT TRUE, NOT with GMS. Unique to GMS, we provide “Concierge Sales Assistance” services to help BSPs reduce these costs and convert them into satisfied customers, recurring revenue streams. The TSRs at our BSP partners have a new and satisfying message to deliver – easily, immediately, and briefly. “We certainly can help you with that issue. It’s part of our Premium Technical Support Services.

GMS’ Outsourced Help Desk exists to provide your customers with expert advice and help with your product. We handle your customers’ technical issues and “how to” questions over the phone and via the Internet, responding to them immediately and not disconnecting until their problem is solved or question is answered. Our bottom line is that GMS contributes to your bottom line by controlling your costs and increasing client retention.

We provide valuable information to your product management team showing how your product is being received in the field.

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