Guestv, Inc

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-I'm a resident and want ONTV service in my home. How can I get it? Unfortunately, ONTV's channel guide service is distributed through special providers, such as Private Cable Operators, hotel and apartment management companies, and owners. If your cable TV service does not offer a guide or community channel, ask your provider to call us at 877-ITS-ONTV. We'll be happy to provide service. -I have a headend that uses Dish Network, Cband and DIRECTV. Can I use ONTV service? Absolutely. ONTV doesn't care how you receive your programming because all the data comes from our servers to your unit through a phone or Internet connection. -Do I need a dedicated phone line or Internet connection? Yes, this is the way that your ONTV unit will receive program and service data. -How do I change my channel lineup or edit my community channel? Simply log on to myontv.com. If you have more than one system, select the system which you wish to edit. Click Channel Lineup. From here you may add, edit or delete any channel in your lineup. To edit your community channel, click Community Channel, then go to Add New Item to add your message. To modify or delete a message, select that message, and click Modify or Delete. -How many channels can I list? You may list as many channels as you like; your listing capability is unlimited. -Can I change the way my guide looks? Certainly. Just log into myontv.com, select your system (if you have more than one, click Colors and Fonts). From here you can modify the colors and fonts in every section of your guide. If you have the ONTV Media Proservice, you will see another option, Backgrounds. From here you can edit the background image or create as many as you want because each background will play for 2 minutes and rotate. -Do I need special software to access and manage my system(s)? No. You may access and manage your system(s) from any Internet connected pc through a web browser by logging in to myontv.com. -I have had the ONTV service for some time. Do I still need to have the DIRECTV receiver connected to my unit for it to work? It's not necessary to be connected to the DIRECTV receiver. Contact customer service at 877-ITS-ONTV to have your system automatically upgraded at no extra charge. -My guide is displaying "Expired Guide", what happened? Your software has expired. This happened because our servers have not been able to automatically connect to your unit for updates. If you were not notified automatically prior to this happening, contact customer service to have your email address added to our system notification list. To resolve your connectivity problem, log into myontv.com and force an update by clicking Update Machine. You will be notified if your update was successful or unsuccessful. Contact customer service at any time for assistance: 877-ITS-ONTV. -Do I need to be a web developer to host a bunch of web pages to make my community channel work? No. Our community channel is so intuitive, you can be up and running in two mintues or less. If you want unrestricted and unlimited design capability, then click Advanced Users under Community Channel. Here you can upload Power Point

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