HCS Homecare Collection Service

Description

We began using HCS to collect our patient accounts at the beginning of July 06. We did this because being a new company we did not have the staff to properly follow up on the invoices. Faced with the decision to hire more people, Brightree introduced us to HCS for patient collections. After speaking to Dave Bargmann about the process HCS goes through to collect balances owed by patients, we felt HCS was the best solution. The fact that we only pay HCS if they collect from the patient is a win-win for us. HCS was able to begin the patient collection process the next day after we signed the contract since they are able to use our Brightree system to process invoices and statements. The impact of there efforts was noticeable within one week, as our collection from patients increased 100%. By having HCS focused on our patient collections we should see an immediate impact on our bottom line since we were not working our patient balances before HCS came on board, except simply mailing invoices to the patients. HCS does a good job getting the patient to pay something even if they can not pay the entire bill. In the past those invoices would have gone uncollected. Another area we should see an immediate impact is in freeing up time for our billing staff to concentrate there efforts on Medicare and other insurance provider collections. This is due to HCS generating all patient invoices and statements which we were doing before. One area of concern before signing up with HCS was how they handle our customers. HCS does a very good job in communicating issues and questions to us when a problem comes up. By using the notes section in Brightree we are able to see everything they are doing patient-by-patient. I would recommend HCS to any other company to improve there patient collects. HCS is professional in how they handle our patients and treats them with respect.” Vice President, Atlanta, GA HCS’ patient billing outsource program has allowed us to grow our collected revenue at a rate far in excess of our growth in staff.” President, Norcross GA The primary reason for outsourcing patient billing and collections was because I didn’t have the qualified staff to keep it in house. Finding employees to work patient-owed receivables is very difficult. My experience has shown me that these folks often burn out quickly and/or do not focus on phone calls, which is what really drives results. Turn over in this area often occurs which is expensive and makes it difficult to make a positive impact. My largest fear in outsourcing was having the confidence and trust in the outsourcing company that they would really focus on and work my accounts as well as treat the patients appropriately. In talking to HCS I felt comfortable trusting them since they have significant industry experience and spoke to the complexities of the DME business. Immediately after outsourcing I recognized a significant amount of time in my department was freed from the tedious tasks of mailing invoices and statements. This allowed my seasoned reimbursement specialists to not focus on those clerical tasks and patient collection calls but rather work on insurance A/R which is what they are best at.

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