HPI Direct

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Description

Our customer service sets the gold standard for our entire industry. HPI gives you a dedicated account team to guide and manage the entire project from concept to final implementation. We also provide a savvy IT staff to ensure your new uniform program works seamlessly with your in-house data environment. Our customer service center combines a well-trained staff for in-person calls and 24/7 online access for orders, inquiries and concerns. If an issue arises, we resolve it immediately.

Here is a view of our company-owned headquarters in Alpharetta, Georgia. We expanded our facilities in 2005 to 80,000 sq. ft. (nearly 40%) in order to better serve our customers needs and growth.

For over 25 years, Amtrak had no automated uniform allotment. Employees received a monthly uniform allotment to go towards purchasing new uniform pieces to keep their uniform looking its best. These uniform allotment purchases were manually tracked and managed for each employee by the Uniform Coordinator.

HPI is dedicated to complete customer satisfaction. Our account team works diligently to provide the program support necessary to keep our clients' programs running smoothly. Our in-house customer service team has First Call resolution - empowerment to resolve all inquiries or concerns immediately, most without escalation (over 90% handled on first call).

Our culture is one of seeking constant improvement, each and every day in our products, service technology and ultimately our customer satisfaction.

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