HTP America Inc.

Description

I order machining supplies from another supplier because they are fast, one of the main reasons I order from them! I ordered the air cooled torch with backing from your company on Friday late in the day, and was really surprised when I got the mail Monday, and the TIG torch setup was in the mailbox! With service like this your company will be the one I order from first.!!! Keep up the great work, and your best advertising is by word of mouth,and I"m passing this around to the people I know that need welding supplies too.

All too often we, as businessmen, forget how important those who work for/with us are to the success of our endeavors. I just want you to know that Diana was extremely helpful today, and she made my purchase experience most pleasurable. If your business is anything like mine, all too often, our staff people don't hear that. I am already impressed with your company and I haven't even received your product. Just thought I'd pass that along.

I feel compelled to let you know that I have had one of your 110 mig welders for over 17 years and it has served me well, as a result of the fantastic support that I received from field representative and technical support person Steve. Steve definitely knows electronics and the product he supports better than any person I have had the privileged to make a connection with in any field . I wish there were more like him in our industries, as it would make my job more productive and allow me to service other customers in a better way. He was just as helpful and supportive during my last contact with him over five years ago. I believe he deserves a big round of applause, as a great service provider through his efforts in customer support. Steve is truly an exemplary person that demonstrates the highest level integrity for your company.

If you have an older machine that you cannot find a part for or do not see what you are looking for, please give us a call, our customer service representatives specialize in finding the unique and hard-to-find parts that meet your needs.

Yes, I did receive the catalog in PDF format through my email. I am still working and saving with the soul purpose of purchasing your Invertig 221. I'm half way to the single voltage version, but time may allow the funds for the dual voltage model. I am definitely sold on the HTP brand. I had been looking at the Everlast models, but mixed reviews have turned me off even at the price point they offer. Every single review tells no tales of disappointment with your product or customer support. In fact, I am very impressed with the lengths you and your staff will go to to meet your customers' needs. Returning calls after hours and on weekends is unheard of with most American companies. I value any company who holds there customers in such high regard as you have demonstrated. That quality is priceless in today's world. I am very excited and look forward to the day I can place my order and I believe I will be adding welders to the list of things the Italians do with superiority, sports cars, motorcycles, wine and food being the others. I am very pleased with the consideration you have shown me so far and will hopefully be placing my order soon.

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