IS Concepts

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“We know our monthly IT costs, so we can budget effectively” Before we started using IS Concepts for our network services, our Controller was the IT person. He did his best and used outside IT professionals when installing hardware and major software. About 8 years ago, we implemented a new LIMS System and needed immediate assistance with that and the changing IT environment in the office. We contacted IS Concepts to help with this transition and to implement newer technology in the office, such as a Web Server, Mail Server and File Server. Before implementing these in-house servers, communication and our web site presence were via AOL and an outside hosting service. With these new communication tools, we have a more professional look and our customers can access their data right from our web site immediately. Since implementing the IS Concepts Virtual IT Department model, we know what our IT costs are every month, we know that if we need an answer to an IT question we can simply call or put in a service ticket. Mostly, we know that they are always available. As a CEO, this allows me to focus on running my business and not worrying about the day to day IT issues. As in the past, we continue to recommend IS Concepts to other businesses for all their IT needs. Allison Mackenzie, CEO - Edward S. Babcock & Son’s, Incorporated “I Love IS Concepts!” Before we started using IS Concepts for our computer services, I was the IT person and did not have time to deal with this stuff. I occasionally had issues arise that I did not have the expertise to deal with, so I would call our web hosting company for help. That was a nightmare, most of the time they would not answer and they would not call me back for days. Since implementing the IS Concepts Virtual IT Department model, we know that when we call someone will answer the phone and if our regular person is not available, someone else will help us ASAP. That is a load off of my shoulders. Now that our computers are working better, the productivity in our office went up. I’m now able to get forms out faster and without errors. We would and have recommended IS Concepts to other businesses for all their computer needs. Silvia Durell, Office Manager – Ace Machine Shop, Incorporated “We get straight answers that are best for our business” Before we started using IS Concepts for our network services, we used a small company that couldn’t grow with our IT needs. We needed to make a change to transition our servers and infrastructure to accommodate a larger user group and meet new requirements from our manufacturer. We contacted IS Concepts to help with this transition and to provide ongoing support. Since implementing the IS Concepts Virtual IT Department model, I know when presented with new requirements or IT challenges I can rely on having an open conversation to resolve the situation. IS Concepts will provide me with a cost effective solution and not simply suggest expensive or unnecessary technology. Over the years we have grown to rely on IS Concepts not only for our business concerns, but they have even helped us with our personal computers.

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