IT Guardian

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Description

Our advanced firewall platform provides all of the tools and support that you need to manage your companies internet use and connectivity. We provide all equipment and software needed for advanced services such as automatic bandwidth and latency graphs to web site blocking, usage monitoring, auto fail-over, encrypted VPN tunnels and unlimited expert technical support.

We encourage users to contact the Helpdesk via our automated ticketing system. This provides an audit trail to help us measure response time and to allow us to escalate or route the ticket to the best and next available resource. We provide three easy methods for users to create a ticket, via email to a dedicated address for your company, via a form on your custom IT Guardian Intranet portal, or by clicking on "Tech Support" on your IT Guardian toolbar.

Our goal is to appear to your employees as if we were an internal department down the hall. If desired, the Helpdesk call center will be configured with a custom auto attendant and voice menu for your business. Your employees will be greeted with, "Thank you for calling xyz company Helpdesk" with your company name and a menu of options specific to your business.

IT Guardian provides small business clients with a complete IT support solution. We provide all management, maintenance and support; including offsite backup and same day replacement for key servers.

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