Ican Group

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Health insurance is complicated, and choosing the right plan for you and your family can be difficult. You need to know what your specific needs are and which plan is best suited to meet them. At iCan, we’re committed to easing the burden of this decision by simplifying the process and guiding you each step of the way. To this end, we’ve created an educational resource – our “How To” center – where articles, definitions, and answers to frequently asked questions are compiled as a point of reference to keep you informed. Our goal here is two-fold: To provide you with the resources you need to make smart insurance choices, and to help you get the most out of your benefits once you’ve made a selection. In your search for coverage, the most important thing you can do is educate yourself about your options so that you thoroughly understand your policy and benefits. We invite you to take advantage of our educational resources provided here to do just that, and we welcome any additional questions you may have. How To Get The Most Out Of Your Benefits When you call iCan and become a member of one of our Association health plans, you’re signing up for much more than just affordable health insurance. Our entire company shares the unified goal of extending care and support to all of our members. We go above and beyond typical companies to make sure your needs are met and your benefits are being put to good use. There’s a wealth of resources available at your fingertips, a few of which are highlighted below; we invite you to make use of them regularly to get the most value out of your Association membership health plan. Member Services We have a highly trained Member Services team that exists for one reason: to field your calls and answer your questions. They’re standing by to help you maximize the value of your membership, so don’t hesitate to pick up the phone and call. They can be reached toll-free at 1-866-227-5400 Monday through Thursday between 8:00 am and 6:30 pm EST, and on Friday from 8:00 am to 6:00 pm EST. They can also be reached through email at: membership@hccua.org. Member Advocacy If you need help with a health care or insurance issue, simply call Member Services who will connect you to one of our caring Health Advocates, all of whom understand the complexities of obtaining health care and how to successfully navigate the health care system. Whether you’re looking for a doctor, trying to settle a coverage dispute, or need help understanding your medical bills, our Health Advocates are here to help. In some cases, they can even negotiate for fee reductions on your behalf. If used to their full ability, our Health Advocates could potentially save you thousands of dollars, valuable time, and more importantly peace of mind! HCCUA Website For those customers who have decided that an association membership, including health insurance and wellness benefits, is the best fit for their needs and budget, there is a wealth of money saving tools available. Our Association health plans are made available through membership in HCCUA.

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