Imagine IT Inc

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It is also very important that your tech be highly skilled in more than one specific area. Any technician who is working with small and mid-sized businesses will need a solid knowledge of the entire networking environment. They will need to have experience with servers, desktops, backups, security, firewalls, switches, remote offices, cell phones and PDAs - they will need to have experience with them all. A technician who is a server genius and lacks other skills will eventually fail, and likely cost you lots of downtime and money.

Do your family and friends call you for technical help? Do you appreciate the feeling of helping them even though it may stretch your patience? If so, you may be a good fit for our team! Our clients are pretty savvy, but there are always those users who are technologically challenged – and we provide service to all of them. If you are easily frustrated or have a low tolerance level, then this may not be a good fit.

It is also important for them to have experience working with hardware that is critical to your business. If you work primarily with Microsoft applications running on PCs, you don’t want anything to do with a tech who primarily works with Macs.

The list of the technician’s certifications might be a place to start when determining their level of competence, but this is only a small part of having excellent technical skills. It is very important to determine how much in-the-field experience the technician has – especially when dealing with businesses similar to yours. If the tech does have experience with customers who do what you do, ask them if they have experience with specific applications that are vital to your business.

IT solutions for your business are improving every year, but are all of these new “innovations” necessary… and can your company break away from the old “break-fix mentality? Here you’ll get the pros and cons of “pay-per-fix” services versus “managed services” so you can decide what is best for your company.

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